Frequently Asked Questions
Everything you need to know about your Heaven Scent experience.
What is the average shipping time for orders?
Standard shipping typically takes 3-5 business days within the continental US. International shipping times vary by location but usually arrive within 7-14 business days.
Are your beauty products cruelty-free and vegan?
Yes, at Heaven Scent, we are committed to ethical beauty. All our products are 100% cruelty-free, and the majority of our collection is vegan-friendly.
What is your return policy for opened products?
We offer a 30-day satisfaction guarantee. If a product doesn't suit your skin type or scent preference, you can return it within 30 days for a full refund or store credit.
How can I track my order once it has shipped?
Once your order is dispatched, you will receive a confirmation email containing a tracking number and a link to our carrier's tracking portal.
Do you offer samples of your fragrances?
We provide complimentary samples with every order over $50. You can also purchase a 'Discovery Set' to try our signature scents before committing to a full-sized bottle.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and interest-free installment plans through Afterpay.