Returns & Exchanges

At Heaven Scent, your satisfaction is our priority; if you are not completely enchanted by your purchase, we accept returns of unopened products within 30 days of delivery. Please note that for hygiene reasons, we cannot accept returns on items that have been opened or used.

Return Process

• 1.
  Initiate Your Return

  Visit our online returns portal and enter your order number and email address to start the process.

• 2.
  Pack with Care

  Securely place the unused items in their original packaging, ensuring all protective seals remain intact.

• 3.
  Ship It Back

  Affix the provided prepaid shipping label to your package and drop it off at any authorized courier location.

• 4.
  Receive Your Refund

  Once our team inspects the returned items, your refund will be processed to your original payment method within 5-7 business days.